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The following samples provide a brief overview of my work. If you are interested in seeing more samples of a particular type, feel free to contact me.

Want to learn more about off-site writers? Read this excerpt from Doctorate Candidate Kathy Brady's thesis - My quotes are in yellow.

Online help

The following were created in RoboHelp.

• MA4000
  This help system accompanied NEC’s Enterprise Manager (UNIVERGE MA4000), a centralized web based management system for communications servers.

eLearning

The following was created using Adobe Captivate.

• eLearning  - Demonstration

Technical and User Manuals

These were all created in FrameMaker, with graphics and screen shots created in PhotoShop, InDesign, and Snag-It.

• VisualMerge User Guide - TallApplications
   

• Installation Manual - Call Center Software Server
   

• Quick Reference Guide - Call Center Client Application
   

• User Guide - Call Center
   

• Reports Manual - Call Center
   

• Administration Manual - Call Center
   

• Configuration Guide - Network ACD

Press releases

These were created in Word.

• Absoft GridWorld™ Press Release for IBM Grid and Grow™
   

• Link It's EZ Maintenance Web Product Launch
   

• VisualMerge - TallApplications
   

• Press Release - New Product Announcement

Product Overviews

These were all created in QuarkXpress or InDesign, with graphics created in PhotoShop and Illustrator.

• In Depth Product Information for Absoft and Apple OS X
   

• Tear Sheet for Absoft and Apple OS X
   

• System Specifications - Voice System

Brochures

These were all created in QuarkXpress or InDesign, with graphics created in PhotoShop and Illustrator.

• BlueVue II brochure for Latigent
   

• Solutions Brief for Absoft and Intel
   

• Solutions Brief for Absoft and Apple OS X
   

• HQMS brochure for Harrington Group
   

• Brochure for ACTEK's ACom3 Commission and Incentive Compensation System
   

• 2-color ACTEK ad for SILA (sila.org) Member Directory
   

• Voice System Link Application
   

• Voice System
   

• Voice System 2

•  

• Remote IP Telephone
   

• IP Telephone
   

Case Studies

These were all created in QuarkXpress or InDesign, with graphics created in PhotoShop and Illustrator.

• EnSight - Sandia National Laboratories Uses EnSight to Test the Boundaries of Nanowires
   

• Contactual helps sales outsourcing company to achieve their largest goals
   

• Contactual Helps Call Centers 24x7 Exceed Business Goals

White Papers

This was created in InDesign with graphics created in PhotoShop

• Database Auditing Best Practices