home    client list    contact    LinkedIn

 

The following samples provide a brief overview of my work. If you are interested in seeing more samples of a particular type, feel free to contact me.

 

 

Want to learn more about off-site writers? Read this excerpt from Doctorate Candidate Kathy Brady's thesis - My quotes are in yellow.

 

Online help

The following were created in RoboHelp.

 

  • MA4000
    This help system accompanied NEC’s Enterprise Manager (UNIVERGE MA4000), a centralized web based management system for communications servers.

 

  • Direct Energy  - HelpMe
    This help system was geared toward Direct Energy’s Utility Customer Service Reps, Back Office personnel, and various levels of escalation teams. Due to the daily changes in the Texas regulations regarding Utility Industry, this system, and three others had to be updated at least daily with current rules, regulations, processes, and contact center scripts. The updated information was posted so that the teams were instantly up to speed on the changes. I also created several training documents related to major changes, and sent out News Bulletins notifying the teams of each change.

 

eLearning

The following was created using Adobe Captivate.

 

 

Training

The following training guides were created for call center agents in a customer service capacity in the utility industry.

 

 

Technical and User Manuals

These were all created in FrameMaker, with graphics and screen shots created in PhotoShop, InDesign, and Snag-It.

 

 

Press releases

These were created in Word.

 

 

Product Overviews

These were all created in QuarkXpress or InDesign, with graphics created in PhotoShop and Illustrator.

 

 

Brochures

These were all created in QuarkXpress or InDesign, with graphics created in PhotoShop and Illustrator.

 

Case Studies

These were all created in QuarkXpress or InDesign, with graphics created in PhotoShop and Illustrator.

 

 

White Papers

This was created in InDesign with graphics created in PhotoShop

 

 

Policy, Procedure, and Business Process Documents

These were created in Word and were derived from Visio diagrams.

 

 

Statement of Work (SOW)

This was created in Word.

 

 

Power Point Presentations

 

 

Contact me today so we can discuss your current and upcoming projects.